Have a question?
We're dedicated to providing exceptional service and support. Find answers to common questions below, or connect with our support team for personalized assistance at discover@zbigatti.com
Re-Storation™ Skin Treatment Questions
Who should use Re-Storation™ Skin Treatment?
Any person desiring healthy, more youthful skin.
Is it necessary to cleanse the skin first?
Yes. Re-Storation™ Skin Treatment will be more readily absorbed when applied to clean skin. Use a gentle, non irritating cleanser like Champage Gel Cleanser.
How and when should I apply Re-Storation™ Skin Treatment?
Apply it gently to clean face and neck morning and evening. Do not apply it around the eyes, nor adjacent to the eyelid margins, nor to the eyes themselves.
How much Re-Storation™ Skin Treatment do I apply?
Apply just enough Re-Storation™ Skin Treatment facial cream to adequately cover and protect the face and neck, so that the cream can be easily absorbed.
How long will my 2-oz jar of Re-Storation™ Skin Treatment last me?
Every user if different, bot on the average, if the cream is used in accordance with the previous answer, it should last 12 to 14 weeks.
Will Re-Storation™ Skin Treatment make my skin more sensitive to the sun?
Re-Storation™ Skin Treatment continuously lifts off the dull, dry outer layers, so it may make your skin more sensitive to ultra-violet rays from the sun. In the morning, apply an oil free broad-spectrum sunscreen daily with a high Sun Protection Factor after you have applied Re-Storation™ Skin Treatment.
What about topical medications?
Apply topical medications as directed by your physician.
How long should I continue to use Re-Storation™ Skin Treatment?
For as long as you desire healthy, youthful looking skin. To look beautiful the skin needs constant conditioning.
Shipping & Delivery
Where do you ship to?
We currently ship to all 50 United States and select international destinations. For international shipping inquiries outside our standard delivery zones, please contact our concierge service team.
How much does shipping cost?
We offer complimentary standard shipping on all domestic orders. International shipping rates vary, please contact our service team for more information.
How quickly will I receive my order?
Your skincare products will be carefully prepared and shipped within 24-48 hours of order placement. Delivery timeframes for standard shipping are 5-7 business days.
Can I track my order?
Yes. Once your order ships, you'll receive an email with:
- Your tracking number
- Estimated delivery date
- Link to detailed tracking information
- Contact information for our service team
You can also track your order anytime by logging into your account on our website.
What is your policy on lost or damaged packages?
We stand behind the safe delivery of your products:
- All shipments are insured at no additional cost
- Lost packages will be replaced or refunded once confirmed lost by the carrier
- Damaged packages should be refused or documented with photos upon receipt
- Our service team will expedite replacement of damaged items
Please contact us within 48 hours of delivery if you notice any issues with your shipment.
What about holiday shipping?
During peak holiday periods:
- Order cutoff times may be adjusted
- Additional shipping options may be available
- Delivery timeframes might be extended
- Special gift packaging services are offered
We recommend placing holiday orders early to ensure timely delivery.
Questions about your shipment?
Our dedicated concierge service team is available:
- Monday-Friday: 9 AM - 5 PM EST
- Email: discover@zbigatti.com
Please allow for 48 hours for us to respond to your shipping inquiry.
Returns & Exchanges
What is our commitment to our valued customers?
We curate our collection with the utmost care. Your results and complete satisfaction are our highest priorities. Should any purchase not meet your expectations, we welcome the opportunity to reach out for support. We're honored to be part of your skincare journey and are dedicated to ensuring your experience with us meets your expectations.
How do I start a return or exchange?
We've made it simple to begin a return or exchange within 30 days of delivery:
- Log into your account
- Go to Orders
- Select "Start Return" on the eligible order
- Follow the prompts to complete your return or exchange
How can we help you?
Our support team is available to assist with any questions about returns or exchanges. Please reach out to us at discover@zbigatti.com.
Order Management
How can I track my order?
Upon shipment, you will receive a confirmation email containing your tracking information. For your convenience, you can also monitor your order status by logging into your account and visiting the Orders section. Each order includes detailed tracking information.
Can I modify my order?
To request order modifications, please contact our service team promptly after placing your order. As we process orders efficiently to ensure timely delivery, modifications can only be accommodated before the order enters our fulfillment process.
What if I need to cancel my order?
For order cancellation requests, please contact our support team immediately. While we aim to process orders promptly, we will accommodate cancellations when possible, provided the order has not entered the fulfillment stage.
Wholesale Partnerships
How can I become a Z.Bigatti retailer?
Z.Bigatti selectively partners with premier spas, luxury boutiques, and high-end retail establishments that align with our brand ethos. To inquire about wholesale opportunities, please contact our team directly at discover@zbigatti.com